Mounting Pressures Push Walgreens to Close 700 Stores

By: David Donovan | Last updated: Sep 12, 2024

Due to rising costs, Walgreens plans to close nearly 700 locations across the country, according to a spokesperson.

There are a couple of branches that were struggling to stay afloat with costs and were seriously failing to meet expectations. As a consequence of this, the business will close the doors of the selected branches.

Lower Sales

Consumers have been more cautious since the beginning of the year when spending their hard-earned money. 

Advertisement
Early "Walgreen Drugs" sign still in use in San Antonio, Texas

Source: Theopolisme/Wikimedia Commons

Many households have been affected by the rising cost of living, which has resulted in lower sales at stores like Walgreens.

Advertisement

Difficult Times for Retailers

A lot of prominent retailers of years past have struggled to adapt to changing consumer habits.

Advertisement
Shopfront of an abandoned store. The colorful signage has been stripped from the building's face, but still visible is the outline of the “Toys R Us” sign.

Source: Timothy Holdiness/Wikimedia Commons

Big names in different sectors like Toys”R”Us and Bed Bath & Beyond faced mounting financial struggles that eventually reached a point of no return, forcing these iconic companies into bankruptcy.

Changing Times

Much of the struggles of the old guard can be put to a growing preference for online shopping over traditional brick and mortar stores.

Advertisement
Person Shopping Online

Source: cottonbro studio/Pexels

But customer spending habits have shifted quite a bit too over recent years. Household budgets have felt the strain of the pandemic, followed by inflation and a cost of living crisis. Every retail segment seems to be feeling the struggle.

The Restaurant Industry

The restaurant industry is a very good example to illustrate this. The entire industry is facing challenges as customers become ever more savvy with their spending.

Advertisement
Exterior of a Cracker Barrel, there are trees outside of the restaurant and some pavement in front of it.

Source: NRNonline/X

Overlapping a little with the struggles of drugstores like Walgreens, restaurant brands targeted at older demographics like Cracker Barrel have faced extra issues as their customer base has become more cautious about going out and spending their money post-pandemic.

Walgreens Boots Alliance

For many years, the Walgreens Boots Alliance, or WBA, has been strong. 

A Walgreens pharmacy in Murphy, North Carolina in 2023

Source: Harrison Keely/Wikimedia Commons

However, the struggle to survive these expensive times is even resulting in the possible closure of 700 UK stores.

Advertisement

Pre-Tax Costs

The company anticipates pre-tax costs ranging from $3.8 billion to $4.1 billion as a result of hundreds of stores closing. 

Walgreens location in Neptune Beach, Florida in 2017

Source: Michale Rivera/Wikimedia Commons

These figures are consistent with the regularity filing that the company submitted.

Advertisement

No Industry Is Safe

Given the essential nature of the service they provide, one might have expected pharmacies to be somewhat insulated from the financial hardships being experienced by other retailers.

A pharmacist reaches for prescription medication on the shelf

Source: Freepik

This is far from the case. Many high-profile pharmacies have suffered extreme financial struggles recently, resulting in a slew of closures and worse.

Advertisement

Rite Aid

Last year, Rite Aid filed for Chapter 11 bankruptcy, eventually closing nearly 700 locations. There have been challenges for other prominent pharmacies also.

A clear day view of a Rite Aid store featuring bright blue signage above the entrance, with clear skies in the background and cars parked in front

Source: Wikimedia Commons

CVS has managed to avoid bankruptcy, but store closures have still been necessary to ensure the financial health of the company. Other companies have not been quite so lucky.

Advertisement

Gone the Way of Rite Aid

Guardian Pharmacy, for example, is a Pennsylvania-based company that offers a wide array of services to older Americans. This includes operating elder-care facilities and providing pharmacy services.

A photograph taken from behind a pharmacy counter showing two pharmacists working on computers, facing two customers. The female customer in the foreground is handing over a document to the pharmacist, while a male customer stands next to her.

Source: Tbel Abuseridze/Unsplash

Guardian Pharmacy filed for filed for Chapter 11 bankruptcy in the United States Bankruptcy Court for the Western District of Pennsylvania amidst mounting financial difficulties.

Advertisement

Mounting Pressures

There were many factors that led to Guardian Pharmacy’s filing, some of which unique to the services they provided. An increased reliance on high-cost agency labor for skilled nursing staff, for example, certainly contributed to their rising debts.

A healthcare worker in teal scrubs and a protective face mask, with a stethoscope around her neck, is intently reading a document

Source: Laura James/Pexels

But there are challenges Guardian Pharmacy faced that are probably common to all pharmacies and also likely contributed to Walgreen’s difficulties.

Advertisement

Modern Pharmacy Challenges

Part of the problem is probably due to the lingering effects of the COVID-19 pandemic. Not only is this a contributing factor to the current cost of living crisis, it changed the landscape of consumer behavior.

A close-up of a COVID test box.

Source: Mika Baumeister/Unsplash

The nature of these changes aren’t always immediately obvious. The effectiveness of pharmacy locations have probably been affected, for example.

Advertisement

Changing Location Value

Traditionally, many pharmacy locations were probably convenient for office workers. Locations may have been chosen specifically with this in mind.

A neon green pharmacy cross sign glowing brightly in the dark, used as a universal symbol for pharmacies.

Source: Mariano Baraldi/Unsplash

If someone has a prescription to fill or needs to pick up something from the drugstore, they use the handy locations close by to where they work, making a quick trip after work or maybe on their lunch break.

Advertisement

No Longer a Convenience

Coming out of the pandemic years, remote work has become more prevalent and popular. Those office buildings once teeming with people may now stand empty.

A man working on a laptop as the sun shines through his window.

Source: Windows/Unsplash

All of a sudden, those same pharmacy locations that were once super convenient, meeting the needs of customers, are essentially abandoned as it no longer makes sense for people to go there.

Advertisement

If They’re Not Convenient, Close Them

If locations aren’t getting the foot traffic they once did and no longer offer the same convenience, this would surely contribute to the decisions to close them.

Two yellow post-it notes on the glass door of a local business. Written in black ink on the top note is “Sorry We Are Closed,” with a note below it reading “COVID-19.”

Source: Anastasiia Chepinska/Unsplash

The height of the COVID-19 pandemic may be almost five years ago now, but one has to feel that businesses are still feeling its lingering effects. A COVID hangover could certainly be part of the problem being faced by operators like Walgreens.

Advertisement

Walgreens Beginnings

Walgreens started out in 1901 in Deerfield, Illinois, and was founded by Charles R. Walgreen, Sr. 

A Walgreens "corner drugstore", located in a Marriott street-level retail space, on the corner of a heavily trafficked intersection in Washington, D.C.

Source: AgnosticPreachersKid/Wikimedia Commons

Mr. Walgreen naturally had a gift for connecting with people and his customers.

Advertisement

Locations and Labor Force

In 2014, the business formed an alliance with Boots, a Swedish company. As a result, the company did well and saw its stock rise in the market.

The interior of a Walgreens in Orlando, Florida

Source: greenzig/Wikimedia Commons

Over 12,500 locations have been opened by the business throughout Europe and the United States. They are likewise supported by a labor force of in excess of 330,000 workers.

Advertisement

Walgreens Expansion

Walgreens has expanded into 50 states, the District of Columbia, Puerto Rico and the Virgin Islands.

A Walgreens in Little Egg Harbor, New Jersey, which opened in 2006

Source: lancerrevolution/Flickr

Tim Wentworth, the CEO of the company, implemented structural changes in 2023 for the benefit of the business. Plans to salvage roughly $1 billion in costs and close underperforming stores were among these strategies.  

Advertisement

Cutting Dividends

The Walgreens brand also cut its dividends by 50% per share, as reported by Reuters. The plan was to protect the business before inflation caused more harm, but there were still problems.

A Walgreens on Rt.1 South, Saugus, Massachusetts in 2012

Source: Anthony92931/Wikimedia Commons

The drug store battled with over-the-counter (OTC) drug uses and RX (script) filing costs.

Advertisement

'Absolutely Terrible'

Aptus Capital Advisors’ portfolio manager and equity analyst, David Wagner, commented, “The results this morning was just absolutely terrible. I mean, it’s been the theme of the last eight earning reports, to be brutally honest.”

A neon-lit store on Canal Street in New Orleans in 2015

Source: MusikAnimal/Wikimedia Commons

The company’s stock reports prompted Wagner’s comment. The company’s shares rose steadily from 1995 until 2015, when they started and continued to fall.

Advertisement

Stock Troubles

Walgreen’s woes continue as it recently saw its stock lose 9% of its value as the company tries to find solid footing in a changing marketplace.

A CVS Pharmacy storefront under a clear blue sky featuring a large pill-shaped sign stating "OPEN 24 HOURS" prominently displayed in front of the brick building

Source: Wikimedia Commons

This stock drop sees them faring far worse than rival CVS Health, whose stock only saw a 3% shedding of value. This latest stock drop for Walgreens sees them trading at a level more than 60% below where it started the year.

Advertisement

Future Difficulties

Reuters says that Walgreens may face difficulties until 2025.

Interior of a Walgreens showing the travel section

Source: Walgreens/X

Additionally, the CEO of the business stated that plans were in place that would be to the company’s and customers’ advantage. He likewise added that it would involve “quarters” and not years before the primary changes are executed. 

Advertisement

Strengthening Investments

According to Wentworth, the company’s strengths and core values will be the focus of the changes: their retail drugstore.

Tim Wentworth mid-speech with a woman to the right

Source: Covenant House Missouri/Facebook

Wentworth has said the organization will not be utilizing the primary care provider, VillageMD, as the majority primary care provider in its portfolio. Instead, Boots and Shields Pharmacies, based in the UK, will strengthen the company’s investments.

Advertisement

Forced Closures

In order to assist the company in reducing the costs and difficulties associated with inflation, it was forced to close branches that were not performing well. 

Tim Wentworth during an interview wearing a suit and glasses

Source: UCWNews/X

In the United Kingdom, over 560 stores have already been closed, and in the United States, 670 stores.

Customers might be affected by the large number of stores that are closing and, as a result, have to travel further to get to a branch.

Advertisement