A Self-Service Kiosk
This SaS program has resulted in the development of a self-service kiosk at the Harry Reid International Airport in Las Vegas. This kiosk will only be available for TSA PreCheck travelers to use.
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This kiosk will be called the Innovation Checkpoint. TSA PreCheck passengers can use this kiosk much as they would use a Target self-checkout machine.
Eliminating Wait Times
This new TSA program is intended to help make airport travel a bit easier for people. Everybody knows that going through the various checkpoints of an airport — all as you try to board your flight — can be more than a little time-consuming.
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So, the TSA is trying to eliminate these long wait times. Instead, they want to increase “security effectiveness while dramatically reducing wait times and improving the passenger experience.”
How to Use This Kiosk
According to renderings of this new service, travelers can use these self-service kiosks all by themselves. One rendering shows a passenger putting their bags onto a conveyor belt by themselves.
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These bags will then be screened — but not by any TSA agent. This kiosk is designed to have very little interaction between TSA agents and travelers.
Body Screening
After putting their bags on a conveyor belt for screening, the traveler will then walk through a body scanner. Once again, they will do this all by themselves.
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The scanner will screen the person’s body automatically. If something is amiss, or if passengers need help, TSA agents will be trained in how to assist. Ideally, this will decrease the time one spends at security checkpoints in the airport.
The Traveler Is in Control
Upon revealing this new technology, TSA Administrator David Pekoske explained that these self-service kiosks will help travelers remain in control throughout security checkpoints. They will be able to move at their own speed.
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“We are constantly looking at innovative ways to enhance the passenger experience, while also improving security,” Pekoske said. “This self-service prototype allows our trusted travelers to complete the screening process at their own pace.”
The TSA Will Collect Data
However, Pekoske also explained that the TSA will collect data from the PreCheck passengers who use this service. They will analyze all that happens so that they can better the technology if needed.
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According to Pekoske, this new kiosk allows the TSA to “collect valuable user data and insights, and explore opportunities to apply parts of the prototype to other airport security checkpoints.”
Facial Recognition at Airports
This latest TSA announcement comes as more airlines are using facial recognition alongside the TSA. In early 2024, the TSA introduced this technology at 16 different airports throughout the United States.
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Many of these facial scanning tools are only being used on TSA PreCheck passengers, as travelers have to agree to allow these technologies to be used on them.
Concerns Remain
However, many have grown increasingly concerned as the TSA has pushed for more facial scanning technologies to become the norm in airports around the country.
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For the most part, most airports in the U.S. still have only traditional security services. They do not utilize facial recognition everywhere. More facial screenings may pop up in the near future, though, which has caused critics to worry about one’s right to privacy.
Travelers May Face Difficulties
In regards to this latest TSA self-service kiosk, the TSA does seem to recognize that it might take a while for travelers to get used to this new process. Therefore, some difficulties may arise as passengers deal with this new technology.
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However, as TSA agents will be trained to help these PreCheck passengers out, the entire experience may still be quicker than traditional forms of security checkpoints.
How Quick Is This Service?
Even though the TSA has claimed that passengers using this service will likely have a much quicker and easier experience than others, the time it takes to use this self-service kiosk hasn’t been analyzed yet.
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However, first-time users at the Harry Reid airport have said that it does seem incredibly easy to use. Therefore, airport efficiency could increase with more of these kiosks being installed.
Las Vegas’ New Tech
According to the TSA, their new self-service kiosks will slowly roll out in the Harry Reid International Airport. This was initially supposed to begin in January. However, it was pushed back.
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Now, the rollout will occur in mid-March. TSA PreCheck passengers traveling through the Las Vegas airport may have the chance to try out this new technology very soon.