Trump Supporter Wearing MAGA Hat Claims Discrimination on American Airlines First Class

By: Georgia | Published: Jun 18, 2024

Heather Mullins, a self-described Donald Trump loyalist and independent journalist, reported an incident of discrimination on an American Airlines flight. 

She was traveling first class from Detroit to Philadelphia and claimed that she was skipped by a flight attendant during drink service because she was wearing a ‘Make America Great Again’ hat.

Delayed Service and Reaction

Mullins claimed the flight attendant acted dismissively towards her when she inquired about her drink. She posted, “I just had the flight attendant for @AmericanAirlines SKIP ME in first class when asking everyone if they wanted a drink!!” 

Advertisement
A close-up of a woman wearing a red Make America Great Again hat on a plane, with a male passenger in the background.

Source: TalkMullins/X

She alleged that the attendant eventually served her, but only after all other passengers had been attended to.

Advertisement

Publicizing the Incident

Following the flight, Mullins took to social media to document her claims, posting about the incident on X, formerly known as Twitter. 

Advertisement
Close view of the tail of an American Airlines plane, parked on the tarmac with airport equipment nearby

Source: Wikimedia Commons

Her post detailing the alleged discrimination quickly captured significant attention, accumulating over 2 million views and sparking widespread discussion among her 111,000 followers.

Seeking Customer Service

Mullins attempted to file a complaint with American Airlines during her layover. 

Advertisement
An American Airlines Boeing 787 airplane flying in the sky, featuring the company's red, white, and blue livery.

Source: Wikimedia Commons

She described a frustrating encounter with customer service, stating on her social media, “Tried to file a complaint during my layover,” followed by details of being passed from one representative to another without resolution.

Issues with Recording

Her efforts to record the instructions given by airline staff were met with resistance. Mullins reported on social media, “When I tried recording her instructions she got upset and called a customer service manager.” 

Advertisement
Close-up selfie of a woman wearing a red MAGA hat with an American flag pattern embroidered on it.

Source: TalkMullins/X

This further complicated her efforts to lodge a formal complaint about the service.

Viral Social Media Updates

Mullins continued to update her followers with real-time posts about her customer service experiences. 

Casual Portrait with MAGA Hat

Source: TalkMullins/X

Each update drew substantial attention online, highlighting her ongoing struggle to address her grievances with American Airlines directly.

Advertisement

Controversial Exposure of Staff Details

In a controversial move, Mullins posted identifying details of the flight attendant she accused of discrimination. 

American Airlines airplane connected to the jet bridge at an airport gate, with ground service equipment around it

Source: AmericanAir/X

This included the attendant’s employer ID and a description of her as an “older Asian woman.” This post intensified the online discussion and raised questions about privacy and appropriate responses to customer service issues.

Advertisement

Airline's Response to the Incident

In response to the escalating situation, American Airlines stated to DailyMail.com that they were investigating the matter. 

An American Airlines plane on the runway, ready for takeoff with a picturesque mountain range in the background

Source: AmericanAir/X

They emphasized their commitment to providing a positive experience to all passengers and mentioned reaching out to Mullins to learn more about her experience.

Advertisement

Uncertain Outcomes

American Airlines informed Mullins that they were processing her complaint but could not guarantee she would be informed of any specific actions taken. 

Multiple American Airlines planes lined up at an airport terminal, viewed from an airplane window with the wing visible in the foreground

Source: Wikimedia Commons

The representative mentioned that the outcomes might range from a warning to more severe measures if the attendant had a history of issues, but specifics would not be disclosed.

Advertisement

Mullins' Background and Media Presence

Mullins, formerly an insurance broker, gained prominence in conservative media circles as a reporter and social media influencer. 

A close-up selfie of a woman wearing a red MAGA hat, smiling next to former President Donald Trump, surrounded by other supporters

Source: TalkMullins/X

She has used her platform to share her political views and personal experiences, which includes advocating for Donald Trump and documenting her travels.

Advertisement

Continued Public Engagement

Mullins’ experience on the American Airlines flight remains a topic of active discussion among her followers and the broader online community. 

A woman in a red dress taking a mirror selfie while holding a notebook, reflecting a modern interior background

Source: TalkMullins/X

She uses her social media to engage with supporters and critics alike, maintaining a narrative around her experiences and political advocacy.

Advertisement

Ongoing Discussion

The incident has sparked broader conversations about the intersection of politics and customer service. 

Close-up of a red 'Make America Great Again' hat worn by a person, focusing on the embroidered text

Source: Wikimedia Commons

Mullins’ case highlights how personal political expressions can lead to disagreements in service-oriented interactions, reflecting the polarized political climate in America. 

Advertisement