Former Google Employee Claims the Company Is Slowed Down by Indecisive and Ineffective Managers
A former manager at Google has raised significant concerns about the internal management structure of the tech giant. The individual, Jonathan Bellack, who spent 15 years at Google after his employer DoubleClick was acquired in 2007, has criticized the company’s leadership and decision-making processes in a Threads post responding to a software engineer.
According to Bellack, Google’s senior leaders have fostered an environment filled with small fiefdoms, leading to a stagnation in decision-making and a lack of clear direction.
The Rise of Fiefdoms within Google
In the post, Jonathan Bellack has described Google as being overrun with “fiefdoms” – small, isolated groups that operate almost independently within the company.
![Over-the-shoulder view of a person using a MacBook Pro with Google's homepage visible on the screen. The laptop is on a wooden desk beside a cup of coffee on a white saucer](https://images.savvydime.com/2024/01/0fb2b65a-1-2.jpg)
Source: Firmbee.com/Unsplash
This structure has led to prolonged debates and decision-making processes, often dragging out for months. Bellack’s description indicates a fragmented company where coordination and swift decision-making are challenging, due to these internal divisions.
Senior Leadership's Failure to Act
Highlighting a critical issue within Google, Bellack points to the senior leadership’s reluctance to make tough decisions.
![A vibrant neon sign of the Google logo against a dark, corrugated metal background. Each letter is illuminated in a different color—blue, red, yellow, blue, green, and red](https://images.savvydime.com/2024/01/816237bd-1-3.jpg)
Source: Mitchell Luo/Unsplash
He states, “It was a creeping failure of too many senior leaders, who lost the incentive/ability to make tough calls or resolve team conflict.”
Google's Bureaucratic Challenges: Not a New Story
This is not the first instance of Google facing criticism for its management style. Business Insider reports a presentation document was circulating internally among staff that revealed previous employees have similarly pointed out issues with the company’s bureaucracy.
![An aerial photograph of Google's headquarters, known as the Googleplex, in Mountain View, California. The campus consists of multiple modern buildings with blue solar panels on the roofs, surrounded by green trees and landscaped gardens](https://images.savvydime.com/2024/01/77e2aec0-1-4.jpg)
Source: Wikimedia Commons
Their accounts suggest a pattern of management challenges within Google, where bureaucracy hampers the agility and innovation for which the company was once known.
Product Development Hindered by Territorial Culture
Bellack’s remarks were in response to a software engineer’s observation posted on Threads, which highlighted a territorial culture within Google.
![close-up of a smartphone screen displaying the Google app icon, which features the colorful Google 'G' logo on a white background](https://images.savvydime.com/2024/01/bc3ee644-1-5.jpg)
Source: Brett Jordan/Unsplash
This culture led to the development of duplicate apps and missing key features in products, demonstrating a lack of coordination and focus on the end-user experience. This internal culture has evidently affected the quality and uniqueness of Google’s product offerings.
The Blame Game: Engineers or Management?
Addressing the root cause of these issues, Bellack suggests that the problem cannot solely be attributed to engineers or product managers.
![A focused programmer with long red hair is working at her desk, facing a laptop with a secondary monitor displaying lines of code. The office environment around her is bright and modern](https://images.savvydime.com/2024/01/df291729-1-6.jpg)
Source: ThisisEngineering RAEng/Unsplash
Instead, in the Threads post, he identifies a broader failure within the senior leadership. He emphasizes that the senior leaders’ inability to make decisive calls has been a significant contributing factor to the company’s internal struggles.
Non-Technical Executives Gaining Influence
Bellack also uses the Threads post to point out that non-tech executives from departments like policy, legal, and finance have begun to wield more influence over company decisions.
![An outdoor seating area at Google's campus with various colored umbrellas in yellow, blue, and grey providing shade for the people dining. The area is bustling with individuals seated at tables, some engaged in conversation and others enjoying their meals](https://images.savvydime.com/2024/01/af8e9a98-1-7.jpg)
Source: Wikimedia Commons
This change suggests a move away from a purely technical focus, with broader business considerations playing a more significant role in company decisions.
Risk-Averse Culture at Google
According to Bellack’s post, Google’s senior executives have developed a risk-averse approach, often hiding behind concerns about risks or costs rather than confronting and resolving competing views.
![A Samsung tablet is propped up on a wooden surface, displaying the Google search homepage. In the background, a white cup of coffee sits on the table, with a blurred green plant and a smartphone also partially visible](https://images.savvydime.com/2024/01/7a18db1e-1-8.jpg)
Source: PhotoMIX Company/Pexels
This approach has led to a culture of caution and indecisiveness, which has impeded the company’s ability to innovate and move forward.
Product Managers' Dilemma
In addition to this, Bellack also sheds light on the challenges faced by Google’s product managers.
![A close-up of a person's hands typing on an HP laptop showing the Google search homepage on the screen. A smartphone lies next to the laptop on a white table](https://images.savvydime.com/2024/01/a04c2c86-1-9.jpg)
Source: Benjamin Dada/Unsplash
He observes that disagreeing with Global Affairs can be more problematic than failing to launch valuable software on time.
Bellack's Departure from Google
According to BNN Bloomberg, Bellack’s criticism comes after he was laid off in January 2023, as part of the 12,000 employees Google let go.
![The entrance of a Google office building framed by lush green foliage. The Google logo is prominently displayed in white illuminated letters above the glass doors](https://images.savvydime.com/2024/01/5598b08c-1-10.jpg)
Source: Jonny Gios/Unsplash
While he had previously expressed a desire to step back from his role, his departure illustrates the broader context of changes and challenges within the company.
Internal Descriptions of Google's Culture
Other former employees have described Google’s culture using vivid metaphors. One such description mentioned in the document, reported on by Business Insider, likens the company to a “slime mold”, efficient in individual departments but unwieldy and unpredictable as a whole.
![The Google logo is prominently displayed in bold, illuminated letters against a wall. Each letter is lit up in a different color of the spectrum, casting a vibrant glow](https://images.savvydime.com/2024/01/eb3c8a68-1-12.jpg)
Source: Sascha Bosshard/Unsplash
Another former employee took to Medium to share his thoughts on the company. He explained that, in his three years working for Google, he identified four major cultural problems: “No mission, no urgency, delusions of exceptionalism, mismanagement.”
Google's Future: Overcoming Management Challenges
These revelations present a significant challenge for Google. As a company known for its pioneering spirit and innovation, it now faces the task of addressing and overcoming these internal management issues.
![The façade of a modern office building with the Google logo in its distinctive colors mounted on the exterior wall. The building has a contemporary design with reflective glass windows, and a clear blue sky in the background](https://images.savvydime.com/2024/01/aa038163-1-11.jpg)
Source: G/Unsplash
The focus shifts to how Google will navigate its complex internal landscape to maintain its position as a leader in the tech industry.